Dear valuable customer,

We are here for you. Nothing is more important than to serve you and support you with the right answers. If you have any questions or comments regarding what we do please contact us immediately. You can find our contacts here . You can either call us or drop us a line. Our colleagues will get in touch with you at their earliest.

Burg Germany GmbH

Customer services

man sitting behind table customer support


BURG GERMANY® warrants all its products sold against defects in material and workmanship throughout the vehicle manufacturer’s entire recommendations as indicated in the vehicle owner’s manual commencing on the date of sale to the first end-user (“Consumer”).  If engine damage occurs which is proven to have been caused by a defective Product, we will assume the reasonable costs of repairing the damage.  BURG GERMANY® will not assume any liability for damage resulting from any deviation from our application recommendations as printed in our catalog or stated in our website, nor will BURG GERMANY® assume liability for any Product which has not been properly installed in accordance with our written instructions and accepted industry standards.This warranty is limited to the original Consumer, i.e., not transferable to subsequent owners of the Product or Vehicle. Specifically excluded from this warranty are failures caused by misuse, neglect, modification, abuse, improper application, installation oroperation, or by unauthorized service or use of unauthorized parts.To the extent allowed by law, this warranty sets out your exclusive remedies with respect to Products covered by it, whether fornegligence or otherwise.  Neither BURG GERMANY® nor its affiliated companies will be liable for incidental or consequential damages, such as telephone calls, loss of time, inconvenience, commercial loss, etc.  THIS WARRANTY IS IN LIEU OF ALL OTHEREXPRESS WARRANTIES.  ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, IS LIMITED TO THE PERIOD THAT THIS EXPRESS WARRANTY IS EFFECTIVE.  No attemptto alter, modify, or amend this warranty shall be effective unless authorized in writing by an officer of BURG GERMANY®. Some states do not allow limitations on how long implied warranties last, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you may have other rights which vary from state to state.


Just for our consumers’ peace of mind, we offer 12 months or 20,000 Km replacement warranty on all BURG GERMANY® products. For our OE product lines, we also offer an extended warranty up to 18 months or 30000 Km. Please refer to our below warranty terms and condition page for additional information. (For more information or consult please visit one of our International Sales Advisors and/or your local agents)

Will Manufacturer’s Warranties void if replacement parts are used?

Consumers are sometimes told by an automobile dealer’s service writer or mechanic that a brand of replacement product cannot be used in the consumer’s vehicle during the warranty period.  The claim is made that use of the brand will “void the warranty,”with the statement or implication that only the original equipment brand may be used.  This, of course, tends to cast doubt on the quality of the replacement part.That claim is simply not true.  A manufacturer may not require the use of any brand of spare parts (or any other article) unless the manufacturer provides the item free of charge under the terms of the warranty. So if the consumer is told that only the original equipment part will not void the warranty, he should request that the OE spare part be supplied free of charge.  If he is charged for the spare part, the manufacturer or dealer will be violating the warranty act or other applicable law.It should be noted that the applies only to consumer products, and not to businesses such as fleets or government agencies.

*For each country or state the regulations may vary. Please check yours as well.


This exclusion applies to original and replacement products. If you believe that you have received defective products as described above, you must notify us in writing within 10 days of delivery as to why you believe the products are defective. We may then request you to return the allegedly defective products to us to determine whether the goods are defective as described above. If any products are proven to be defective as described above, then we will at our option either replace the defective products or issue to you a credit equal to the price of the defective products, which shall constitute fulfillment of all of our liabilities to you with respect to, or arising out of, the products whether based on contract, negligence, strict tort or otherwise. We reserve the right to change design, color, models, and to discontinue the manufacture of any products. This limited Warranty is for replacement with similar products or refund of purchase value only, excluding all labor and ancillary charges such as collection, fitting, inconvenience, purchasing of other manufacturers products.